Terms & Conditions
TERMS & CONDITIONS OF BOOKING
Booking Procedure & confirmation
Bookings are accepted on a first come first served basis on receipt of a booking form and full payment.
A place is not secured until a fully completed booking form has been received, either online or by post or fax, and full payment has been made; if this has not been received, DCET Training reserves the right to allocate the place to another customer. On receipt of your booking form and payment booking confirmation will be sent to the delegate(s)/organisation as indicated. Bookings can normally be accepted at any time up to one week prior to the course start date, subject to availability. For some City & Guilds courses, bookings made after a certain deadline will incur additional charges i.e. late examination fees, such charges will be advised at time of booking.
· Payment can be made over the phone using your Debit or Credit Card. This is the easiest option and will allow immediate confirmation of your place on a course. A 1.5% charge will apply for all payments made by Credit Card up to a maximum of £6.00 per transaction.
· Payment can be made by cheque, payable to 'Focus Training (SW) Ltd T/A DCET Training'. Please post your cheque along with your completed booking form to DCET Training, DCET House, Yeoford Way, Matford Business Park, Exeter, EX2 8LB. Once your cheque has been processed, we will be in touch to confirm your course booking.
· Payment can also be made by BACS, please contact us for our bank details. Please post your BACS remittance to DCET Training, DCET House, Yeoford Way, Matford Business Park, Exeter, EX2 8LB or email to firstname.lastname@example.org. Once your BACS payment is processed we will be in touch to confirm your course booking.
Delegates will not be able to commence a course until full payment has been received. Invoices are normally issued on immediate receipt of payment or if invoicing terms have been agreed around 8 weeks before the course is due to start once a completed booking form has been received. Payment plans available on request.
Any publications can be purchased by prior arrangement of at least 14 days from DCET Training.
Delegate suitability / substitutions
It is the customer's responsibility to ensure that the course is suitable for his/her requirements. All delegates should have read and understood the course outline and met the necessary pre-requisites. If you would like to make a delegate substitution, please contact our training centre as various periods of notice may be required and various administrations fees may apply.
Cancellation and rescheduling
If you wish to cancel or reschedule a course after your booking form has been returned to DCET Training, we will make every effort to accommodate your new requirements although various periods of notice may be required for certain courses and various administrations fees may apply. In the unlikely event that your course has to be cancelled, DCET Training will make every effort to reschedule the course. If this is not possible, any fees paid will be refunded. DCET Training will not be liable for any costs incurred by the customer as a result of booking a course that is later cancelled or rescheduled.